Just got my ACDSee 7.0 upgrade “offer” email (the first of many I’ll receive, I’m certain.) It’s overall pretty good software. In case you don’t know, ACDSee is essentially photo browser/organization software. I’ve been using it for 3-4 years, and have had a legit license for it for the last 2, 2-1/2 years. But almost every new release since 2.2 has been slower (often, they claim they’ve made it faster), and had minor, but not insignificant, bugs. Plus, the company that makes it (ACD Systems), has probably the lowest-value upgrade/patch policy I’ve ever seen–even compared to Microsoft and Apple! They have marginally useful image printing and editing software as well (which I mostly don’t use due to owning PhotoShop).
A few of the bugs I’ve run across have been easily reproducible and I’ve taken the trouble to document to them how to do so. And still, some are not fixed in major new releases. Their tech support essentially claimed one of the issues wasn’t possible, and that I should reinstall my OS (oh, that old trick). (I finally figured out it was an issue with a network drive no longer being accessible–causing 20 second delays before a dialog would pop up–really, I think they should have been able to diagnose this!) They seem convinced to change the keyboard shortcuts with each new major release. There are almost never patches, and essentially every new release results in a ton of spam from them about a pricey upgrade. At the current rate, they’re putting out a couple major upgrades a year, at the “discounted” price of $40 each. I don’t recall them EVER offering minor upgrades for download for free, with bugfixes or otherwise. So a couple times, I’ve plunked down the bucks for an upgrade, hoping at least to have the bugs I reported to them fixed, and had mixed results. Once it actually did get faster for large directories of images (from essentially a failure condition, to “taking a long time”). But I was treated to totally-changed menus and keyboard shortcuts in exchange. Grrr.
Essentially, ACDSee seems to be mostly getting away with a $80/year “subscription” plan, making it, year-over-year, more expensive to keep current than either Mac OSX or Windows–and believe me, both of those are way more important to me than my image browser. In fact, it seems a good chunk of the most important functionality in ACDSee will turn up as part of Longhorn, and newer versions of iPhoto. As for me, I don’t plan on wasting any more time or money on ACDSee’s upgrades… version 6.0 works more or less, and philosophically, I can’t support a company that treats me more as a cash cow than a customer. If I end up needing more features, I think PhotoShop Album is going to get my next software-god tithing… I got slightly burned on trying out v1.0 of it, but hear the newer version is pretty great.
Tags: ACDSee, photography, software